Terms and Conditions
1. General
Welcome to our online store. By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions and other conditions described on our website, specially Returns, Cancellations and delivery informations. These Terms apply to all users of the site, including customers, vendors, and visitors.
2. Age Restriction
- We do not sell live animals, aquatic plants, or any other products to individuals under the age of 16. By placing an order, you confirm that you are at least 16 years old.
3. Ownership of Materials
- All photos, videos, text, and other materials displayed on this website are the property of our store and are protected by copyright laws.
- You are not permitted to use, reproduce, distribute, or modify any materials without our explicit written consent.
- We allow customers to share products and product images on social media and other channels as recommendations for others. However, these materials must include a clear link to our website or online store.
4. Refunds
- Refunds, if applicable, will be processed within 30 days to the original payment method. Please refer to our separate policy for conditions under which refunds may apply.
5. Payments
- All payments are processed through trusted third-party payment providers, such as Stripe. We do not store or handle any payment details on our servers.
- By completing a purchase, you agree to the terms and conditions of the respective payment provider.
6. Complaints
- If you have any complaints, please contact us via email. We aim to resolve complaints promptly and fairly.
- If a resolution cannot be reached, you may escalate your complaint in accordance with British consumer protection laws.
7. Risks of Buying at a Distance
- Purchasing live animals and plants online involves certain risks, including delays or changes in the condition of the items during transport. By placing an order, you acknowledge these risks and agree to our terms regarding delivery and refunds.
- It is the customer’s responsibility to ensure they are fully informed about the care requirements for live animals and plants before purchase.
8. Other Terms and Conditions
- We reserve the right to modify or update these Terms and Conditions at any time without prior notice.
- Continued use of the site after changes are made constitutes your acceptance of the revised Terms.
9. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English and Welsh courts.